Privacy Policy

Quality Junk Removers LLC

Effective Date: 03-28-2023

Quality Junk Removers LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us via our website, phone, email, and text messaging (SMS).

1. Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Service address or location

• Details about requested services

• Communication history (calls, emails, SMS messages)

2. How We Use Your Information

We use your information to:

• Provide estimates and schedule services

• Send service updates and appointment reminders

• Respond to customer inquiries

• Send invoices and receipts

• Provide customer support

• Send promotional messages (only if you opt in)

3. SMS Communications & Consent

By providing your phone number and opting in through our website or forms, you consent to receive SMS messages from Quality Junk Removers LLC.

These messages may include:

• Appointment reminders

• Job status updates

• Customer service responses

• Promotional offers (if opted in)

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

4. SMS Opt-In Method

Customers opt in to receive SMS messages by:

• Submitting a form on our website

• Checking a consent checkbox before submitting

• Providing their phone number during service requests

All opt-in methods include clear disclosure of:

• Message frequency

• Message and data rates

• STOP and HELP instructions

• Link to this Privacy Policy and our Terms & Conditions

5. SMS Privacy (REQUIRED FOR COMPLIANCE)

Mobile opt-in, SMS consent, and phone numbers collected for SMS communications are not shared with any third parties or affiliates for marketing purposes.

6. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only when necessary with trusted service providers that help us operate our business, such as:

• Payment processors

• Customer communication platforms (SMS/email providers)

• Scheduling or CRM systems

These providers are only allowed to use your information to perform services on our behalf.

7. Data Security

We take reasonable steps to protect your information, including:

• Secure systems and software

• Restricted access to authorized personnel

• Use of trusted third-party platforms

8. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal requirements

9. Your Rights

You may:

• Request access to your information

• Request corrections

• Request deletion (where applicable)

• Opt out of marketing communications at any time

10. Contact Information

Quality Junk Removers LLC
📞 Phone: 217-814-9277
📧 Email: info@qjrllc.com
🌐 Website: https://www.qjrllc.com

11. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

Terms & Conditions

Quality Junk Removers LLC

Effective Date: 03-28-2023

These Terms & Conditions (“Terms”) govern your use of services provided by Quality Junk Removers LLC (“Company,” “we,” “our,” or “us”). By using our services, website, or communicating with us via phone, text, or email, you agree to these Terms.

1. Services Provided

Quality Junk Removers LLC provides services including but not limited to:

• Junk removal (residential & commercial)

• Property cleanouts

• Property preservation services

• Cleaning, pressure washing, and lawn care

All services are subject to availability and scheduling.

2. Estimates & Pricing

• All quotes are estimates based on the information provided.

• Final pricing may vary depending on:

  • Volume of items

  • Weight and type of materials

  • Accessibility (stairs, distance, obstacles)

• Additional charges may apply for:

  • Heavy items

  • Hazardous materials

  • Extended labor time

  • Travel outside service area

Customer approval will be obtained before any additional charges are applied.

3. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.

• We accept cash, card, and other approved payment methods.

• Late or unpaid balances may be subject to additional fees or collections.

4. Cancellations & Rescheduling

• Customers must provide reasonable notice for cancellations or rescheduling.

• Same-day cancellations may be subject to a cancellation fee.

• We reserve the right to reschedule due to weather, safety concerns, or unforeseen circumstances.

5. Access to Property

• The customer is responsible for ensuring safe and legal access to the property.

• The Company is not responsible for delays caused by restricted access or unsafe conditions.

6. Prohibited Items

We do not accept certain items unless otherwise agreed, including:

• Hazardous materials

• Chemicals or biohazard waste

• Explosives or flammable substances

• Any illegal materials

The customer is responsible for disclosing all materials prior to service.

7. Limitation of Liability

• Quality Junk Removers LLC is not liable for:

  • Pre-existing property damage

  • Damage caused by normal service operations (e.g., moving heavy items through tight spaces)

• Our liability is limited to the cost of the service provided.

8. No Guarantees

While we strive for excellent service, we do not guarantee:

• Exact arrival times (due to job variability)

• Specific disposal methods unless agreed upon

9. Text Messaging (SMS) Terms

By providing your phone number, you agree to receive SMS communications from Quality Junk Removers LLC, including:

• Appointment confirmations and reminders

• Service updates

• Billing notifications

• Promotional messages (if opted in)

Message Frequency: Varies
Message & Data Rates: May apply

You can opt out at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Consent to receive text messages is not required as a condition of purchase.

10. Email Communications

By providing your email, you consent to receive:

• Estimates and invoices

• Service updates

• Customer support communications

• Optional marketing emails (unsubscribe anytime)

11. Privacy

Your use of our services is also governed by our Privacy Policy. We do not sell or share your personal information for marketing purposes.

12. Intellectual Property

All content, logos, branding, and materials related to Quality Junk Removers LLC are the property of the Company and may not be used without permission.

13. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted with a revised effective date.

14. Contact Information

Quality Junk Removers LLC
📞 Phone: 217-814-9277
📧 Email: info@qjrllc.com
🌐 Website: www.qjrllc.com